Refund policy

Returns

We accept return requests for eligible items within 7 days after the carrier marks your order as delivered. To start a return, email support@orellevey.com with your order number and reason for the return. Please wait for return instructions before sending the item.

Returned items must be unworn, unused, unwashed, with their original tags attached, and in the original clear garment packaging with the SKU label. After your return request is approved, the package must be shipped within 7 days. Return shipping is the customer’s responsibility unless the item arrived damaged or we sent the wrong item.

Damaged or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery and include clear photos of the item and packaging so we can review the issue.

Items that cannot be returned

Final-sale items cannot be returned. This includes swimwear, bodysuits, intimates and lingerie, jewelry, face masks, beauty products, gift cards, and any product clearly marked final sale. Shipping and handling charges are non-refundable.

Exchanges

We do not offer direct exchanges. If you need another size or style, return the eligible item and place a new order.

Refunds

We will notify you after the return is received and inspected. Approved refunds are issued to the original payment method. Return processing usually takes 5–7 business days after the package is received; your bank or card issuer may need additional time to post the refund.