Where does Orelle Vey ship?
We currently ship to valid addresses within the United States.
How much is shipping?
Standard shipping is free.
When will my order arrive?
Estimated delivery is 5–14 business days. Carrier delays, severe weather, holidays, or address issues can affect delivery dates.
How do I track my order?
We will email tracking information when it becomes available. Items may ship from different fulfillment locations, so one order can arrive in more than one package at no extra shipping charge.
How do I choose a size?
Use the garment measurements shown on each product page and compare them with a similar piece you already own. Measurements are listed in inches. If you need help, email us before ordering.
Can I change or cancel an order?
Contact us immediately after ordering. Once fulfillment begins, we cannot guarantee an address change or cancellation.
What is the return window?
Eligible items can be requested for return within 7 days after tracking shows delivery. Items must be unworn, unused, unwashed, with original tags and packaging. Return shipping is the customer’s responsibility unless an item arrived damaged or incorrect.
Do you offer exchanges?
We do not offer direct exchanges. Return an eligible item and place a new order for the preferred size or style.
Which items are final sale?
Swimwear, bodysuits, intimates and lingerie, jewelry, face masks, beauty products, gift cards, and products marked final sale cannot be returned.
How can I contact you?
Email support@orellevey.com or use our contact form. We reply within 1–2 business days.